Respuesta :

tatoplae
The step transforms the item toward completion (something changes)
The step is done right the first time (not a rework step)
The customer cares (or would pay) for the step to be done.
liltatia
The step transforms the item toward completion (something changes)
The step is done right the first time (not a rework step)
The customer cares (or would pay) for the step to be done.

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